TRUE is constantly seeking ways to wow our clients. The best way to know how we are doing – right or wrong – is to ask. We do that in a few ways: in person at clients, over email or phone, and at events.
Our engineers and sales team regularly visit clients to get in-person feedback from the management team, IT staff, and end-users. We want to know your successes and challenges so that we can do more to make life easier.
We have added another way for you to reach out to us with your compliments, questions, or concerns. The Global Support Desk keeps detailed records of all client calls in support of service tickets. When a service ticket is completed, a notification email is sent that contains smiles and frowns at the bottom. Clients can click on one of the emoticons to submit feedback or add detailed comments if they choose. These responses are tracked so that all issues can be addressed quickly and that adjustments to our processes can be made accordingly. It’s how we can continuously improve our client’s experience.
Client and partner feedback have shaped the company we are today. It has taught us one of our most important lessons: One company can provide security-based compliance consulting and IT management services in a way that no one else does. That means we need to know how our clients want to work with a single provider of services that previously required multiple vendors.
We ask because we care. Our culture of innovation means your answers have strong and direct impact on how we do business. So talk to us. We want to hear what you have to say.