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Pre & Post Sales Project Engineer

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One of the industry's leading MSP's and largest IT consulting firms in South Florida - is hiring seasoned project engineers.  Specifically, we are looking for professionals capable of handling complex projects from pre-sales to completion with a high degree of customer satisfaction. While we do not normally limit the scope of our projects, most are based on storage, virtualization, or security technologies. 

Job Summary

The person(s) in this position will work as a team member or team lead for design, implementation, documentation and handoff of IT projects. These projects range in size from single server installations to multi-server, multi-site installations and utilize a wide range of technologies, including Microsoft, Citrix, Cisco, HP, Dell, VMWare, Fortinet, WatchGuard, and various other Tier-1 vendor products. Additionally, this position will responsible for conducting in depth network and systems analysis and creating the in-depth reports post analysis.

This position will work as a member of the sales and technical teams providing design and development of the project's architecture, Project Schedules, Project Plans, Bill of Materials and labor estimates.

This position will also be responsible for providing IT services to ' clients which includes, but is not limited to, troubleshooting and resolving specific problems.

Applicants must be qualified to work in the U.S. True Digital Security will not sponsor applicants for employment visas.

Education Requirements

Required
High School Diploma

Preferred
BS in Management Information Systems or equivalent work experience

Certification Requirements
MSCE, AMS Solution Architect, VMWare MCP, SNIA Certified Storage Networking Expert, or equivalent certifications or equivalent experience.

Technical Skills

  • Experience providing solution-based consulting to clients, with the ability to develop and create technical documents such as evaluation reports, project schedules, bills of materials, project plans, time lines, and other documents as required.

  • Excellent troubleshooting skills for servers, firewalls and other network infrastructure devices, to include, but not be limited to, routers, switches, wireless access points, remote access concentrators, etc.

  • Expert level knowledge of the Microsoft Servers product line and technologies, to include, but not be limited to, Amazon Web Services, Office 365, SQL Server, SharePoint, Active Directory, DNS, DHCP, WINS, IAS, NLBS and others.

  • Working knowledge of firewalls, to include, but not be limited to, WatchGuard, Fortinet, Palo Alto, and Cisco.

  • Working knowledge of other point products sold and supported by , to include, but not be limited to VMWare, and Citrix Xen Suite.

  • Most importantly professional experience with logical, intelligent troubleshooting and problem resolution regardless of the technology.

Working Conditions

Employee will be working in office environments and/or data centers.

Responsibilities

  • Maintain excellent customer satisfaction (gathered from surveys and interviews)

  • Meet or exceed all customer SLA's

  • Meet or exceed all time deadlines and project milestones assigned to you

  • Maintain excellent customer satisfaction (gathered from surveys and interviews)

  • Function as an effective team member of the IT Services Department

  • Enter time and billing information daily 

  • Attend all department meetings as required by your supervisor

  • Preform pre-sales duties by meeting with client and designing solutions

  • Build out labor estimates and project schedules

  • Create and review reports

  • Perform peer review duties as assigned

Physical Requirements

This position will require the lifting and moving of network equipment such as UPS’s, switches, routers, firewalls, PC’s, servers, etc.

Transportation Requirements

This position will be travel throughout the South Florida tri-county area on a daily basis visiting clients and prospect clients.  Reliable transportation is a strict requirement.  Travel expenses are paid on a monthly basis.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About True Digital Security

True Digital Security is a leading information security services, technology & consulting firm, committed to helping our clients achieve best practices and compliance objectives, while mitigating risk.  True is more than just a cybersecurity provider.  We become an integral part of our clients’ teams, helping them make informed risk management decisions and enabling their businesses to operate most securely and efficiently.

Our team is comprised of industry-certified security professionals, skilled and experienced in the areas of Network Security, Application Security, Risk Management, Compliance & Audit (PCI DSS, NERC CIP, HIPAA/HITECH, FFIEC, SSAE 16/SOC 2, etc.), Managed Services and Incident Response.

Benefits

We offer an excellent benefit package that includes medical, dental, vision, life & AD&D, 401(k) and a generous PTO policy.

To All Agencies

Please, no phone calls or emails to any employee of True Digital Security outside of the Human Resources team. True Digital Security’s policy is to only accept resumes from agencies with which True Digital Security has communicated directly.  Agencies must have a pre-existing, valid fee agreement in place.  Agencies must have been assigned the specific requisition to which they submit resumes. Any resume submitted outside of this process will be deemed the sole property of True Digital Security.  In the event that a candidate submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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